When I was looking for a Web host, I started by making a list of all those
who advertised in a popular Internet magazine. Step two: I checked them out
on the web. Server101's site was full of useful and easily accessible
information on various aspects of maintaining your web site - a definite
plus. Step Three... I phoned everyone on the list and asked how long they'd
been in operation as well as for details of their services. One web host
responded with an answering machine. (That one was crossed straight off the
list.) Another promised to email information that never arrived. Server101
stood out in terms of friendliness, willingness to answer questions, and
their offer of a trial subscription.
After a two-week trial I was happy to sign up for the basic hosting package.
Did their initial user-friendly approach continue once I'd been 'hooked'?
You bet it did. On several occasions I had to get help to solve problems
while I was learning the ropes... and always found the crew at Server101
ready with speedy backup and advice. (In fact, I found myself wondering if
Martial Herbaut was actually some kind of Virtual being who had taken up
residence in my computer, ready to pop up whenever I had a question.) It
didn't seem to matter what time of the day or night I sent an email, it was
answered within hours. Sometimes within minutes!
A few months ago I upgraded to Server101's Premium Hosting plan when I
wanted to move into ecommerce. Their rates are way below some of the 'big
guys' - with no compromise in service. Best of all, they're constantly
adding new features and improving an already good service. I look forward to
a long and happy relationship.